Terms & Conditions
POLICY AND PROCEDURES
Online Website Hours, 24/7
In Store Hours, Monday - Friday, 8:30 AM - 5:00 PM
Local Phone Number: (303) 333-3383
We recommend that you inspect all merchandise thoroughly upon receipt and verify that your order is correct. We will correct duplicate deliveries, incorrect merchandise or any errors in shipment on our part upon verification of the error. However, you must notify us of any discrepancies within 10 days from receipt of goods. Any questions, please phone (303) 333-3383.
Major Credit Cards: Visa, MasterCard, Amex, and Discover.
Return / Exchange Policy:
With the exception of Special Orders, which are not returnable, all new returns (unopened, undamaged) and refused deliveries are accepted with in 30 days of purchase. If you are not satisfied with the product, please contact us for assistance. Shipping fees are non-refundable. For returns on ANY of our products please contact us for instructions before shipping.
Durable Medical Equipment (fracture walkers, crutches, etc) returned will have a 10% RE-STOCKING FEE for each item or piece returned.
In the case that a product is found to be defective as determined and verified by the manufacturer, Company Name will replace the item for the same brand, size and color at no cost to you. You must contact Colorado Foot Institute immediately to be able to receive the replacement. Replacements will be shipped out by Standard Shipping, regardless of the original shipping method. At the customer's own cost, you may have a quicker shipping method. Damaged shipments must be reported to Colorado Foot Institute/Healthy Feet & Walking Store upon receipt of shipment.
On rare occasions, merchandise is lost in transit. Should this occur it will be replaced only after the shipment has been traced. Upon notification by the carrier of non-delivery, a claim will be filed and the merchandise replaced or a credit applied.
This site is hosted by Portline. Portline hosts the store pages, ordering system, and order data. Portline does not collect customer or order information.
Shipping to be collected at time of order. Credit card information collected at time of order will be stored within the Secure Authorize.net CIM Portal (see https://www.authorize.net) for further information.
The return label will read: Colorado Foot Institute ATTN RETURNS DEPT
7180 E Orchard Rd., #100
Centennial, CO 80111
All shipping is prepaid by the customer. Exchanges are not eligible for free shipping. Merchandise must be in original condition as received: Merchandise must be in its original box or poly bag (do not mark, tape or attach anything directly to the packaging). Merchandise must have all the original tags attached. Merchandise must be unused and not altered in any way. All items returned for exchange must be in salable condition.
Regular Business Hours: Monday - Friday, 8:30AM to 5:00PM Support: Tech support available during regular business hours, and via email weekends and holidays.